Policies

1. Refund Policy

Returns
We offer returns within 7 days of delivery if your item arrives damaged, defective, or not as described.
To start a return, contact us at ignitevisualsofficial@gmail.com with your order number and photos of the issue.

Eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

Refunds (if applicable)
Once your return is approved, we’ll issue a refund to your original payment method. Refunds may take 5–10 business days to appear.

Non-returnable items

• Sale items

• Gift cards

• Custom/personalized products

If your item was lost in transit or never arrived, please contact us and we’ll investigate immediately.

2. Shipping Policy

Processing Time
Orders are processed within 2–5 business days. During peak periods, there may be slight delays.

Shipping Time
Shipping typically takes 7–20 business days, depending on your location and product.

Tracking
All orders include tracking information. Once shipped, you’ll receive a confirmation email with a tracking link.

Delays
Occasionally, delays may occur due to customs or postal service factors beyond our control. We appreciate your patience!

3. Payment Policy

We accept major credit cards (Visa, MasterCard, Amex), PayPal, and Shop Pay.
All transactions are processed securely through encrypted payment gateways.

Your payment information is never stored or shared.

4. Privacy Policy

Your privacy matters to us.
We only collect information necessary to fulfill your orders and improve your shopping experience.

Information we collect:

• Name, address, email, and phone number

• Payment information (securely processed by our payment partner)

• Website usage analytics (to improve user experience)

We do not sell or share your information with third parties, except for shipping and payment processing purposes.

5. Terms of Service

By using our website and making a purchase, you agree to the following:

• You are responsible for entering accurate shipping and contact information.

• Product images are for illustration; minor variations may occur.

• We are not liable for delays caused by customs, postal services, or incorrect addresses.

• Prices and availability are subject to change without notice.

Misuse, fraud, or chargeback abuse may result in order cancellation or account termination.

6. Cancellation Policy

Orders can be cancelled within 12 hours of purchase before they are processed.
After this window, the order is likely in production or shipping and cannot be cancelled.